Company: Knut House Marketing Inc, doing business as 411 AI
Jurisdiction: Commonwealth of Massachusetts, United States
This Privacy Policy delineates the practices of 411 AI regarding the collection, utilization, storage, and protection of personal information. Our operations adhere to all applicable US federal, Massachusetts, and state privacy laws, including but not limited to the CCPA/CPRA.
We collect information from our clients, which may include contact details, billing information, and login credentials. From end-users, we collect names, phone numbers, email addresses, booking details, and messages. Device and IP information may also be collected for security purposes. The collection of sensitive data is strictly contingent upon explicit consent.
The information collected is employed to deliver our services, process payments, enhance service quality, communicate updates, and ensure legal compliance.Anonymized data may be leveraged for the improvement of AI functionalities unless an opt-out request is submitted. Clients wishing to opt out of this data usage may do so by contacting [email protected].
Information is shared exclusively with authorized service providers, for purposes of legal compliance, or with explicit client authorization. Under no circumstances is data sold. In the event of a merger or acquisition, data may be transferred with prior notification.
Data is safeguarded through AES-256 encryption, stringent access controls, annual audits, and penetration tests. 411 AI adheres to the NIST AI RMF guidelines. Clients are responsible for the protection of their own credentials. In the unfortunate event of a data breach, affected parties will be notified without undue delay.
Data is retained for the duration necessary to provide services or to fulfill legal obligations, such as billing records, which are maintained for seven years. Upon termination, data is securely deleted. Backups are retained for 90 days following deletion.
Clients possess the right to request access, correction, deletion, data portability, or restriction of their personal data. Such requests will be processed within 30 to 45 days.Significant decisions made by AI systems are subject to human review.
Our services are not intended for individuals under the age of 13, or under 16 where mandated by law. Any inadvertently collected data pertaining to minors will be promptly deleted.
Data is primarily stored within the United States. Should data be transferred internationally, appropriate safeguards, such as Standard Contractual Clauses, will be implemented.
411 AI is committed to transparency, bias mitigation, and human oversight in its AI operations. We disclaim liability for errors in AI outputs, except in instances of gross negligence or willful misconduct.
This policy may be updated periodically, with 30 days' advance notice provided.Continued use of our services after such notification constitutes acceptance of the revised policy.
411 AI (Knut House Marketing Inc)
132 Augsburg Dr, Attleboro, MA 02703
Phone: 508-838-8946
Email: [email protected]